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Company details
Welcome to the online store www.asterakihandmade.gr of Astrinia Georgopoulou. Www.asterakihandmade.gr is the online store for the sales through the internet of the legally established Greek private company, Asrinia Georgopoulou, located at 67 Marathonos Avenue, Pikermi - Attica, 19009 with Tax Identification Number 077724888 - Tax Office of Pallini and with General Registry Number: 308148
The company Astrinia Georgopoulou (Sole Proprietorship)- Asteraki Handmade is legal with all the conditions of the Directorate General of Consumer Secretariat and the Directorate of Consumer Protection of the Ministry of Infrastructure, Transport and Network Development as well as the new European General Data Protection Regulation EU 2016/679 and is registered in suppliers providing "distance contracts" with registration number 1176/13.
TERMS AND CONDITIONS
Please read carefully the following terms regarding the rights and obligations of the company to all of you visitors of the website. Make sure that you agree with the following terms and conditions because any transaction on your part with the online store www.asterakihandmade.gr is governed by the following terms and any transaction with you implies acceptance of these terms:
1. CONTENTS
Astrinia Georgopoulou - Asteraki Handmade reserves the right to change the content of its website at any time without notice, to modify unilaterally or to renew the present terms and conditions of transactions made through its online store according to its needs and transactions.
2. LIMITATION OF LIABILITY
Astrinia Georgopoulou - Asteraki Handmade can provide no guarantee for the availability of the products, but guarantees the timely information of its users-customers about their non-availability. The Personal Data (name and telephone) are provided by telephone voluntarily by the customer. The issued receipts of the retailer for sale of finished products do not record personal data of customers (name, address, telephone) except in the case of invoices. Astrinia Georgopoulou - Asteraki Handmade assumes no responsibility for direct or indirect, positive or negative damage, which may arise from technical problems that may occur to users when attempting to access and during the internet and are related to the operation or compatibility of their own infrastructure, or with the lack of internet usability as well as any errors, interruptions, defects or delays in the operation of the internet. Also Astrinia Georgopoulou - Asteraki Handmade has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in information, products and services available through it. The company is not responsible for any technical, typographical or spelling errors in the characteristics of the products or any differences in the intensity of these colors in relation to reality.
3. DECLARATIONS - USER OBLIGATIONS
The user declares that all the information provided while using the website, is accurate. The user undertakes the responsibility to cover any damage to Astrinia Georgopoulou - Asteraki Handmade or partner companies from the use of this website by unauthorized persons. The user of the website www.asterakihandmade.gr accepts that will not use this and the online store of Astrinia Georgopoulou - Asteraki Handmade to send, publish any content that is illegal, annoying, obscene, confidential, shows empathy, or expresses other racial, ethnic or discriminate, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual relations, infringes any patent, trademark, copyright or other proprietary rights of third parties, contains software viruses or any other programs, designed for the purpose of causing damage, preventing the operation of any software or computer, intentionally or unintentionally.
4. SECURITY
Astrinia Georgopoulou - Asteraki Handmade knows the seriousness of the issue of the security of the customer's personal data as well as his electronic transactions and takes the safest possible measures. All customer personal information and information related to his transactions is secure and confidential. The security of the online store of Astrinia Georgopoulou - Asteraki Handmade is achieved as follows: Customer Identification. The customer must be a registered member of the website of Astrinia Georgopoulou - Asteraki Handmade, so that he has already provided the necessary information to verify his identity (ie name, email, contact phone, etc.).
5. PROTECTION OF PERSONAL DATA (in accordance with GDPR – General Data Protection Regulation)
The personal data of the Customers are used, based on law 2472/97 and comply with the European General Regulation of personal data protection EU 2016/679.
In order to initiate any transaction on the on-line shop asterakihandmade.gr it is required from your side to provide to us with some of your personal data, which we collect and manage with the utmost care and take specific measures to keep it safe.
Αιτία τήρησης ΔΠΧ : για αποστολή ενημερωτικών email ( newsletters) προς τα μέλη του www.asterakihandmade.gr της εταιρείας της Αστρινιάς Γεωργοπούλου – Asteraki Handmade.
The personal data are transmitted to third parties cooperating on the basis of a legal project contract with Astrinia Georgopoulou - Asteraki Handmade e-mail companies lawful and in compliance with the European general regulation of personal data protection EU 2016/679 in order to send the company newsletters to its members.
The personal data that we collect and process is that which you provide to us when you conclude an order and purchase goods, and that which we collect as you browse or use the services offered on www.asterakihandmade.gr.
The details we collect are:
- Full Name
- Address
- Telephone number
- E-mail address
Right to delete IP details: The new member reserves the right to request via email to the company of Astrinia Georgopoulou - Asteraki Handmade the deletion of his details at email orders@asterakihandmade.gr
Reason for keeping data: for sending informative emails (newsletters) to the members of www.asterakihandmade.gr of the company of Astrinia Georgopoulou - Asteraki Handmade
The personal data are transmitted to third parties cooperating on the basis of a legal project contract with Astrinia Georgopoulou - Asteraki Handmade e-mail companies lawful and in compliance with the European general regulation of personal data protection EU 2016/679 in order to send the company newsletters to its members.
The personal data you provide to us are kept safe and secure and are not disclosed to any third party, except the ones required (our service partners) for the completion of the purchasing transaction with your consent (such as bank employees, internet provider, courier etc) and are not used for any other purpose, unless such a disclosures enforced by law or Public Authorities.
The Customer has the right to have access to every information given to us (right of access no. 12 law 2472/97) and to object at any time to the processing of the data concerning him (right of objection no. 13 law 2472/97). For any exercise of the right of objection for the processing of data you can contact us through the link https://www.asterakihandmade.gr/επικονωνια/
6. COOKIES POLICY
The online store www.asterakihandmade.gr uses cookies. Cookies are small text files that are stored on the hard drive of each visitor / user connected to the internet. Their goal is to record information that results from the customer - user's browsing. The purpose of collecting information is to improve the operation of the eshop, the personalized provision of advertising material based on the customer's preferences, tracking the customer's connection path to the site, fraud prevention information and eshop performance measurement information. Cookies do not transfer viruses to the hard drive of the customer - user and do not give us access to your hard drive. You can disable cookies that may be stored on your computer.
7. COPYRIGHT
Astrinia Georgopoulou - Asteraki Handmade is the sole and exclusive beneficiary of all copyrights of the content and structure of the website of www.asterakihandmade.gr and is protected by Greek and international, European, law. It goes without saying that any use is prohibited for any purpose such as copying, downloading, falsifying, reproducing, reselling, creating a production product or misleading the public about the actual provider of the content of the website, etc. The insignia of Astrinia Georgopoulou - Asteraki Handmade and / or of its online store such as images, logos, colors, names, words as well as its products and services, are exclusive marks and insignia of Astrinia Georgopoulou - Asteraki Handmade and / or www.asterakihandmade. gr, legally registered in Greece. All copyrights and trademarks related to products or services of our legally cooperating companies have been licensed to be displayed on our website for the purpose of promoting and selling their products.
8. PURCHASE OF PRODUCTS
To facilitate your search, we have divided our products into 8 main categories. Each category also has a subcategory tree. Our goal is to reach the final product with 3 clicks. In case you are looking for something specific, use the "search", which will lead you directly to your specific choice. Astrinia Georgopoulou - Asteraki Handmade makes every effort to provide high quality services. However, cases of errors in prices and by-products cannot be ruled out and it cannot be guaranteed that there will be no downtime of the website or "human" errors when updating / indicating the price of a product. When registering your order you will receive an automated e-mail stating the details of your order. In case there is a pending issue in your order then a corresponding e-mail will be sent to you. Alternatively we will contact you on the phones you have given us when registering or registering the order on our site. We invite you to ensure that these e-mails can reach you and keep them throughout the duration of our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. Alternatively we will contact you on the phones you have given us when registering or registering the order on our site. We invite you to ensure that these e-mails can reach you and keep them throughout the duration of our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. Alternatively we will contact you on the phones you have given us when registering or registering the order on our site. We invite you to ensure that these e-mails can reach you and keep them throughout the duration of our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.
9. PAYMENT METHODS
–Payment by Credit / Debit Card:
The online store of Astrinia Georgopoulou - Asteraki Handmade accepts all Visa, Mastercard, or Visa Electron and Maestro debit credit cards. Your transactions in our online store are protected by top online security systems (SSL-128 bit) and digital certification by Verified by Visa or Secure Code by Master Card which guarantee a secure trading environment. For purchases with your credit card, follow the instructions in our online store. You will be asked to fill out the order form and the number and expiration date of your credit card as well as the last three numbers on the back.
As an additional level of security, on some bank cards, you will be asked for the phone code (E-code) that is sent to you along with your credit card. If you do not remember him, do not hesitate to contact your bank by phone to remind him.
We remind you that Astrinia Georgopoulou - Asteraki Handmade does not retain or process customers' credit card information, nor does it process credit card transactions, for which the cooperating bank is solely responsible.
Again, in case you do not want to go through this process, you can make your purchase with the deposit method in any bank that serves you. In case you choose to pay by credit card, for your own safety, you must be present at the receipt of your order, having with you your credit card that you place your order and your identity card. In case you are unable to pick up your order in person, the third party who will pick up your order instead of you must enter their name and ID number, while displaying a user ID.
In any case, Astrinia Georgopoulou - Asteraki Handmade does not bear any responsibility as the recipient of the product / s receives the explicit order of the ordering user and on his behalf only. In case the order is made on the data and on behalf of a company then the credit card used must be corporate, ie it has been issued on the data of the respective company at the time of delivery, the authorized holder with the credit card and the his identity or a third party who will sign in full and state his identity.
-Payment by deposit in a bank account:
Prepaid your order in one of the following accounts of the banks we work with or by payment via alphaweb, eurobank.gr and nbgweb, or by direct deposit in any branch of the following banks:
EUROBANK - IBAN: GR27 0260 3780 0005 5020 0437 353
Beneficiary: Astrinia N. Georgopoulou
NATIONAL BANK OF GREECE - GR7501105310000053100188803
Beneficiary: Astrinia Georgopoulou
ALPHA BANK - IBAN: GR8401409850985002002004824
Beneficiary: Astrinia Georgopoulou
Send us the copy of the bank payment order by e-mail to orders@asterakihandmade.gr. After receiving the copy of the bank payment order, we will send you your order.
10. ORDER / DELIVERY OF PRODUCTS / SHIPPING COSTS / OWNERSHIP / RISK
Order Completion: When you place your order, you will see the following message: "THANK YOU FOR YOUR PURCHASE". Please check your email. We have sent you a confirmation e-mail with the details of your order, which are binding only if they were accepted by Astrinia Georgopoulou - Asteraki Handmade. Ownership of the Product is transferred after full payment while the risk is transferred upon delivery of your order. Delivery dates and times: Delivery days are from Monday to Friday from 9.00 am to 17.00 pm. Receipt of products:
The delivery of the products is done within 8-12 working days by the cooperating courier company. The above deadlines do not apply during periods of extreme weather events or strikes and in any case of force majeure, which may affect transport times.
Shipping Costs for Greece:
Speedex: (delivery at your place), the charges are 3 € or 5 € for all of Greece depending on the weight of the product.
The amount appears in your cart to choose from, as there is also the possibility of delivery from the headquarters of Astrinia Georgopoulou - Asteraki Handmade, after contact.
Shipping Costs to European Union countries:
ELTA: the charges are 7 € or 9 € depending on the weight of the product.
The amount is displayed in your basket
Shipping Costs to other countries:
ELTA: the charges are 9 € or 11 € or depending on the weight of the product.
The amount is displayed in your basket
11. ORDER DELAY
We do our best to inform our customers as soon as possible in case of delay. However, sometimes there are delays that can get out of our control. As when:
a) The product has been delayed from being shipped by our supplier. In this case, we will contact you to ask if you want to replace the product.
b) The high-season period May - June and July due to many weddings and baptisms. Do not forget that all gifts are unique and we want to dedicate the right time for each gift.
c) In cases of force majeure such as extreme weather events or strikes.
d) In case there is a problem in your order, either in relation to the product or in relation to its payment, because for example your details that you have entered in your profile are incorrectly updated and it is impossible to telephone or / or via e -mail contact with you.
12. NEWSLETTERS
a) In case you wish and tell us, Astrinia Georgopoulou - Asteraki Handmade sends, at regular intervals, NEWSLETTERS- informative e-mails.
b) Astrinia Georgopoulou - Asteraki Handmade is not responsible if the newsletters are not delivered to their destination, although it makes every effort with ISP's (Internet Service providers) for delivery.
c) NEWSLETTERS can end up in the spam folder, so please check regularly that they are not stored there
d) If you do not want to receive informative e-mails from Astrinia Georgopoulou - Asteraki Handmade, you can inform us about the deletion of IFRS at: orders@asterakihandmade.gr
e) It goes without saying that using our website for orders; automated informative e-mails are sent about your order. There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to make sure that these e-mails can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.
13. COMPLAINTS
Astrinia Georgopoulou - Asteraki Handmade perceives the quality of services and customer satisfaction as the only way to development and therefore focuses on the continuous improvement of its operation and the services provided, which is achieved through continuous effort to improvement, through self-assessment, the adoption of best management practices and the implementation of a long-term improvement plan.
Complaints and suggestions from customers give it valuable information and are the basis for searching and improving potentially problematic processes. As part of the implementation of the continuous improvement program, Astrinia Georgopoulou - Asteraki Handmade has created the Complaints & Improvement Management Service, which:
• Manages the suggestions and complaints of all customers of the company
• Communicates with all customers.
• Carefully considers each issue mentioned and takes care to achieve the best possible solution.
If you want to make a complaint or make an improvement proposal for the online store of Astrinia Georgopoulou - Asteraki Handmade contact the Complaints & Improvement Management Service at e-mail: orders@asterakihandmade.gr
Weakening of a right - In no case can the failure or delay of Astrinia Georgopoulou - Asteraki Handmade to exercise her legal or contractual rights can be interpreted as a waiver or considered as weakening her rights.
The above terms are all agreed as essential and are modified only in writing.
Applicable Law-Jurisdiction - These terms as well as the rights and obligations arising from them are interpreted in accordance with Greek Law. For any dispute arising from them, competent courts are appointed to resolve the courts of Athens. The visit to the Website presupposes the unconditional acceptance of the above terms.